Shipping & returns
Every piece is made to order. These guidelines explain what happens after you approve and place an order.
Production and delivery
Production begins after payment or token redemption. Timing depends on model size, print duration, color changes, support requirements, and the current production queue. Tracking appears in your Account when an order ships.
Shipping charges
Shipping is shown separately from the model price during checkout. Molten Voxel 3D does not include a hidden flat-rate shipping charge in product pricing.
Changes and cancellations
Orders are final upon payment. Orders are final when placed, but Molten Voxel 3D will make reasonable efforts to honor minor change requests, if possible, prior to commencing printing. A made-to-order item may not be changeable or cancellable after printing begins. Membership billing changes are handled separately through Manage Billing.
Damage or print problems
If an item arrives damaged or materially different from the confirmed configuration, keep the item and packaging and submit a support request. Include the order number and a clear description. Photographic proof of damage is required for any damage claim. Once printing has started, no changes can be made. If an item requires replacement due to shipping damage, it will be replaced with the same color and material, and no changes or modifications are permitted. Eligibility is reviewed from the order record and reported issue.
Custom items and digital files
Personalized and custom-made prints generally cannot be returned for preference changes once production starts. AI-generated digital model access is also non-returnable after delivery, except where required by law or when the file was not delivered as purchased.